Customer service standards mainly refer to the performance that customers get from the company. Customer service standard depends on various factors, like speed, efficiency, accuracy, accessibility, empowerment, transparency, and friendliness of the staff. Customers are the core of the business and should be on top priority in providing them better service. A happy customer can help you to build your business and help in your company’s growth. And this is the reason a company should focus on the happy customer because it is beneficial for both customers as well as company.
The standard customer journey for happy customers:
The best way to give a better service to your customer in an incredible way is to plan what type of service it should be and how your company plans for it and how customers accept the provided services. If a customer buys a product from your store or purchases the product from your website, the company should track their ideal experience. Understanding the customer need will act on your customer training services so that company improves and make better services for its customer.
Response and resolution time standards:
Response and Resolution have been the most important factor and a part of customer service. At present day by day business customers demands a better service or product how they need and when they need your company service because the customer is the core of every business. The most important standards are response time and resolution time. Company response time standard will depend on the channels through which your company communicates to interact with customers and the resolution time in how much time resolve the customer problems and how fast they act on them.
Accuracy and transparency standards for customer:
As it is necessary how quickly company respond customer but also how the company response to the customer. There are two main factors on how the company should respond to the customer is with 100% accuracy and transparency. These factors depend on the company how to make customer satisfy with their answer and the manner company resolve the problem. Another important factor is transparency communication and how much time the company takes to resolve the problem these are the factors that improve customer service standards.
Seek feedback from a customer every time:
According to Indra Nooyi, Chief Executive Officer of Pepsico “The basics of business is to stay as close as possible to your customers—understand their behavior, their preferences, their purchasing patterns, etc”. Indra Nooyi is an Indian business executive and former chairperson and chief executive officer of PepsiCo. Indra has consistently ranked among the world’s 100 most powerful women.
To provide better customer service you first need to understand customer needs and experience how they want your service and in what way. For that, you need to ensure that you provide your customer multiple ways to share their feedback so can do this with suitable options like feedback through mail or phone, etc. This will help the company to know its customer good, bad experiences so that you make changes accordingly.
Customer satisfaction standards:
This is the most important standard this ensures that the customer is satisfied with the provided service or not. If not, then why he is not satisfied this helps to check out the reason behind the problem and helps to resolve it so that the customer should be happy and satisfied with your service.
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